Terms and Conditions

Whilst every effort has been made to ensure that the information contained on our website is accurate and up to date, Echelon Fitness UK Limited cannot be held liable for any errors, omissions or price changes. This is due to continuous product development specifications, possible colour changes and we may also substitute a product for one of similar or better quality.

Please confirm upon placing your order.

  • Please consult your doctor before using any product.
  • All products are subject to availability.
  • All products are delivered flat packed and will require assembly by you. Installation may be available for an additional charge.

Customer Service

Your satisfaction is very important to all at Echelon Fitness UK Limited.  Customer Service Department writing to cs@echelonfit.uk.

Website 30 Day Return Guarantee

See also: Returns Policy

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have a right to cancel your order for any item purchased from our website for a full refund. This does not apply to items made to your specification, perishable goods or goods purchased in store.

Please note: goods purchased in store are exchanged at the manager's discretion and may be subject to a cancellation fee. To cancel your order you must write to cs@echelonfit.uk either before your order is dispatched or within 14 working days (Monday to Friday) of delivery of your item(s), quoting your order number.

If you cancel your order in writing after it has been shipped but not yet received or you refuse to accept the delivery, then you are responsible for all return freight charges to Echelon Fitness UK Limited. If you refuse to accept delivery of your order because it has arrived damaged, you will not be charged for its return. If you cancel your order in writing within 14 working days (Monday to Friday) of delivery of your item(s), it is your responsibility to return the item(s) to Echelon Fitness UK Limited at your expense. You must ensure that the goods are securely packed and insured against loss or damage and the goods arrive in an as new, saleable condition by a carrier that requires a signature as proof of delivery.

Collection of faulty products

In the event of an item being received that either develops a fault or is found to be faulty upon delivery, we will arrange to have this item collected free of charge or an engineer to call at the discretion of the manufacturer.  Items for collection must be packed in secure appropriate packaging and an RMA number will need to be attached to the item and be made available for collection by our carriers within 7 days of you notifying us that they are faulty. If when the carrier arrives to collect the goods they are found not to be available/ready, a charge, which will be payable by you, will be made for the carrier to recollect. Once the items are received back at Echelon Fitness UK Limited, we will inspect the product(s), and if necessary arrange to send out a replacement product.

Please note: if the product is found on inspection not to be faulty on its return to us, we may send this item back to you, and all delivery charges will be payable by you. If proof of purchase cannot be shown, then we reserve the right to charge for any/all repairs. Goods purchased in store are exchanged at the manager’s discretion and may be subject to a cancellation charge.

See also: Returns policy 

Installations

All installation prices quoted on our website are for ground floor installations.  If you require further information, please contact us at cs@echelonfit.uk for a cost prior to ordering. We regret we are unable to accommodate installations to offshore postcodes.

If you require installation on a product/products from our website, the time between order and installation may be longer than for that of delivery only. Our guidelines are up to 14 working days (Monday to Friday).

We will not be held responsible for late arrival due to unforeseen circumstances.

It is imperative that the space for the product(s) has been cleared and that access is unrestricted. If the installer is unable to commence work due to the area not being cleared or access not being available at the agreed time, Echelon Fitness UK Limited reserves the right to charge £25 for every half hour the installation engineer is unable to start work.  We must be informed at the time of placing the order where the product(s) are to be installed. All prices quoted are for ground floor installations in the main building of the property or a garage at the side of the main part of the building. Installations above or below ground floor or outside the main building (i.e. in an outhouse, etc.), may be subject to surcharge, especially if not mentioned at the time of order.

Echelon Fitness UK Limited are within their rights to refuse any installation if the installer deems the installation location or access point to be hazardous, or the request unreasonable. If the product does not fit into the area where the installation is requested and a representative of Echelon Fitness UK Limited did not measure the area, then Echelon Fitness UK Limited cannot be held responsible. Therefore, the customer will incur the cost of the visit. Agreed installation times must be adhered to.

Adequate parking/vehicle access must be provided by the customer. Any charges incurred by the installer for parking will be chargeable. If the installation time is extended due to inadequate parking/access, then the extra time will also be chargeable at £50 per hour.

Repaired Item(s)

All returned items will be on a delivery only basis, no installation will be carried out unless agreed by Echelon Fitness UK Limited prior to delivery.

Privacy Policy

See also: Privacy Policy

Warranty Information

All products on our website and in our catalogues are covered by a manufacturer's warranty. If you are using any of the products in an environment other than in a residential house, you must check to see if the product you are purchasing has a warranty for the environment you are going to use it in. For example, a product with a "home use" warranty will have no warranty whatsoever if used in a Full or Light Commercial environment. If you are unsure as to which classification of usage you require, please ask and we will be happy to check if the chosen products are suitable. No manufacturer's warranty covers failure of a product if caused by unreasonable or abusive use, if the customer alters the product in any way or if the customer fails to provide reasonable and necessary care. Warranties also vary from manufacturer to manufacturer. If you require clarification of the terms for particular products, we will be happy to supply these for you if not already detailed on the website.

Your statutory rights remain unaffected by the consumer guarantee.

WEEE (Waste Electrical and Electronic Equipment) Regulations

Each EU Member State now has a legal obligation to minimize the disposal of WEEE in landfill sites. The broad aim of the WEEE regulations is to address the environmental impacts of electrical and electronic equipment when it reaches the end of its life.

We all have a responsibility to contribute to the reuse, recycling and other forms of recovery of WEEE under these Regulations. Over 75% of waste electrical goods end up in landfill, where lead and other toxins contained in the electrical goods can cause soil and water contamination which can lead to negative effects on human health and the environment.

Electrical and Electronic Equipment that was made after 13 August 2005 should display the crossed-out wheelie bin symbol on the packaging or product. The purpose of the symbol is to encourage householders to dispose of their WEEE separately from household waste.

Benefits of recycling

Recycling unwanted electrical products is better for the environment. Lead and other toxins contained in electrical goods can cause soil and water contamination. This can have a very harmful effect on the natural habitat, wildlife and also human health. When situated near populated areas these toxins can cause problems to communities as their water and soil is polluted.

Many of the electrical items that we throw away can be repaired or recycled. Recycling products helps save natural resources and also reduces the environmental and health risks associated with sending waste electrical goods to landfill.

Complaints

If you wish to submit a complaint about any of our services, you can write to cs@echlonfit.com:

Please note: All complaints will be responded to within 7 working days (Monday to Friday).

If you wish to complain about your delivery (e.g. non-receipt of goods, damaged goods, lost goods) you must contact us within 90 days of making your order.

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