Privacy Policy

Echelon Fitness UK Limited takes your privacy seriously. This information below will explain why we require this information, our security measures, and your rights in relation to the data we hold.

What data do we collect, and what do we use it for?

We collect information from you when you register on our site or place an order. As appropriate, you may be asked to enter your title, name, e-mail address, mailing address, phone number(s), and company name (business deliveries only). We collect and store this information in order to fulfill our contract with you.

The email address and phone number you provide may be used to send you information and updates pertaining to your order (such as delivery updates). We may also contact you by email to request customer feedback (product or business review).

If you choose to opt-in to marketing updates, we will email you about promotions and products. If at any time you would like to unsubscribe to marketing updates, please click on the unsubscribe link provided on the email.

Will the data be shared with third parties?

Your information will not be sold, exchanged, transferred, or given to any other company without your consent, other than for the express purpose of delivering the purchased product or service requested by you. For example, where appropriate, we will share the information you have provided will our delivery companies, installers and maintenance engineers.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information.

All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology, the most advanced security software available for online transactions. After your transaction is complete, your credit/debit card information will not be stored on our servers.

How long will the data be held?

We retain your order details indefinitely so that we can assist with follow up queries, complaints, product service and warranty issues. You have the right to request that we erase this personal data .

Your Individual Rights

You have right to access, rectify or erase your personal data. To contact us regarding this, please email You may be asked to provide ID.

Do we use Cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow this). This enables the site or service provider’s systems to recognize your browser and capture and remember certain information.

We use cookies to understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms and Conditions

See also: Terms and Conditions

Klarna Privacy Policy

In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you. General information on Klarna can be found here.

Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.

Contacting Us

If you have any questions regarding this privacy policy, please contact us at

Changes to our Privacy Policy

If we decide to change our privacy policy, we will update the modification date below. Policy changes will apply only to information collected after the date of the change.

Subscribe to our mailing list to receive 10% off your purchase of an Echelon Connect Bike!