Returns Policy
30-DAY RETURNS POLICY FOR ALL PRODUCTS
IMPORTANT: PLEASE KEEP YOUR ORIGINAL PACKAGING FOR AT LEAST 30 DAYS
In the unlikely event that you are not fully satisfied with your purchase, you may choose to return your order within 30 days of the delivery date. The items must be returned in their entirety, undamaged, and in the original packaging, including the user manual and power adaptor, and must be in an “as new” condition (including but not limited to scratches or dents). Refunds will be made in the form of the original payment, or you have the option to choose store credit.
You will be responsible for paying all postage costs, and we recommend that you obtain proof of postage. We can arrange the collection and return of your order, however this will incur a shipping and restocking fee of £99.99 for equipment, which will be deducted from any refund paid.
Please note the 30-day return option only applies to purchases made through Echelon Fitness UK Limited website (echelonfit.uk) and not from other sellers of Echelon Fitness products. No returns will be accepted without prior written authorisation from Echelon Fitness UK Limited. Any goods returned in non-original packaging will not be accepted. On inspection, if any parts are noted as damaged or not in an "as new" condition, the customer may be subject to a cancellation fee.
Customers should retain the original packaging material for at least 30 days. DO NOT WRITE ON THE PACKAGING. Please note, Echelon Fitness UK Limited will not accept goods returned in non-original packaging.
Please note any customer refusing to accept delivery of their order for any reason other than the product being damaged in transit will be subject to paying the return carriage cost incurred by Echelon Fitness UK Limited.
Please contact our Customer Service team should you need to discuss returning your purchase.
CANCELLATIONS
Our orders are processed for delivery within 2-3 business days. If you wish to cancel your order, you must write to us either before your order is dispatched or within 14 days of delivery of your item(s), quoting your order number. Keep the item in the original packaging as delivered.
Please see our terms regarding collection of faulty and damaged products or short deliveries.
Subscription packages run until the end of their term, for example monthly, 1-yearly or 2-yearly and will auto-renew unless cancelled.
FAULTY PRODUCTS
Should your product develop a fault, please contact us. We will help to identify the issue and resolve it as quickly and as efficiently as possible. If a part is required, we may be able to send this directly to you. In the event that the product needs to be returned for a replacement or a refund, we will provide you an RMA (returns code) and arrange for collection and collection documents to be sent to you. Please ensure the RMA code is written on the original packing note/invoice and dispatched within the item (DO NOT WRITE ON THE PACKAGING).
Refunds are only issued if Echelon Fitness UK is notified of the fault within 30 days of delivery. After 30 days, we’ll repair or replace the product in accordance with the terms of the Consumer Rights Act 2015. Refunds are made in the form of the original payment.
Items for collection must be packed in secure appropriate packaging and be made available for collection by our carriers within 7 days of you notifying us of the fault. When the carrier arrives to collect the goods, if they are found not to be available/ready, a charge, payable by you, will be made for the carrier to recollect.
Once the items are received at Echelon Fitness UK Limited, we will inspect the product(s) and arrange to send out a replacement product if necessary. Please note that if we do not find the product to be faulty on its return to us, we may send this item back to you, and all delivery charges will be payable by you. Please note that if proof of purchase cannot be shown, then we reserve the right to charge for any/all repairs.
WARRANTY
All Echelon equipment come with a full one year limited warranty.
This limited warranty on Products starts on the date of your purchase and lasts for one 365-day period (the "Warranty Period").
The Warranty Period may be extended for up to one additional year by purchasing the Extended Warranty for your product during checkout or by contacting us within 364 days of the original Warranty Period.
This Warranty extends only to the original purchaser and is non-transferrable.
The Warranty does not cover damages due to: transportation, storage, improper use, failure to follow product instructions or to perform preventative maintenance, modifications, combination or use with any products, materials, processes, systems or other matter not provided or authorised in writing by Echelon Fit UK, unauthorised repair, normal wear and tear or external causes such as accidents, abuse or other actions or events beyond our reasonable control.
To obtain warranty service, you can email our Customer Service team during the Warranty Period to obtain an RMA number. No warranty service will be provided without an RMA number. The serial number must be quoted at the time of any warranty submissions.