30 Day Risk Free Trial Offer Terms & Conditions

• Try any of our connected fitness equipment risk-free for 30 days when you purchase a 1 or 2-year membership. Purchasing a monthly membership invalidates the free trial offer, in which case, our standard return policy applies. 
• You can use your equipment and enjoy the Echelon Fit app for 30 days from the day you receive it.
• We will deliver your equipment to a room of your choice.
• You have the option to choose assembly during checkout at your own cost.
• You must keep the original box, all packing materials and documentation so you can repack the product in the event you decide to return it.
• Returns are free-of-charge if you decide Echelon is not for you. Your return request must be initiated within 30 days of receipt of the equipment. Assembly costs cannot be refunded.
  
• To initiate a return, contact our Customer Service Team within 30 days of receipt to arrange collection.  
• We will verify that you still have your packaging and send you dismantling instructions. You are responsible for dismantling and repacking the unit to prepare it ready for collection.
• If you no longer have the original packaging, a re-boxing fee of £29.99 will be deducted from your refund.
  
• You must return the undamaged equipment along with the instruction manual and other documentation, power adapter and any provided tools. 
• We reserve the right to charge you for any damage to the equipment or elements that are missing.
• Once your equipment is confirmed received by our warehouse, we will process a refund for the item(s) returned and the membership subscription.  
• We will send you a refund confirmation email, and your refund will take 3 - 5 working days to reach you, depending on your payment method.
• Offer valid from 1 March 2023.
• These terms are in addition to the standard terms, which you can find here.