Financing FAQs



It’s great being able to spread the cost when you buy, but you always need to do your research on finance. We’ve gathered the most frequently asked questions, from how it works to how much it costs, to give you peace of mind about Newpay.

What is Newpay?
It’s a flexible finance account provided by NewDay. With it, you could enjoy credit to spend everywhere you see the Deko and Newpay in the checkout, along with various payment plan options – an instalment plan, flexible credit. So, you can repay the balance however suits you best. Just bear in mind, the interest rate, credit limit and payment plans you’re offered will be based on a credit check.

Who are NewDay?
NewDay will be your finance lender, and emails about Newpay will often come from them. So, remember to keep an eye out for their name while you’re scrolling through your inbox.

Is there a minimum spend?
That depends on which payment plan you choose. There’s no minimum spend if you want to use the flexible credit payment plan, but for an instalment plan, there’s a minimum spend of £100, which includes the cost of any extra services you might need (e.g. installation, recycling, etc.).

Can I apply for Newpay?
Anyone can apply for Newpay, as long as you:

  • Are 18 years or over and have a regular income
  • Are a permanent UK resident and have lived in the UK for the last 12 months (unless you are HM Armed Forces Personnel)
  • Have a current UK bank account
  • Have a valid email address and mobile phone number
  • Don’t have an existing Newpay account

Can I still apply if I have bad credit?
Of course, but just be aware that not everyone will be accepted for it. It’s worth remembering that NewDay will have to run a credit check as part of your application. So, your credit score will be taken into account when NewDay decide if you’ll be approved for Newpay.

When will I find out if I’ve been accepted for Newpay?
It should only take 5-10 minutes to apply, and you should find out straight away. There are occasions where NewDay might refer the decision to an underwriter to assess. If this happens, they will contact you for a bit more information before they decide if you’ve been accepted.

Will you do a credit check?
Yes, NewDay will always carry out a credit search. They run a no-risk eligibility check first though, to tell you if they think you’ll be eligible for Newpay.

Will my credit rating be affected?
The first no-risk eligibility check won’t affect your credit rating. But the full credit check might, and it’ll be recorded against your credit file.

What will NewDay do with the information I provide?
There are details of how NewDay use your information to make a responsible lending decision in their privacy policy.

Where can I get a copy of my credit agreement?
It’s easy – just give NewDay’s customer services a call on 03308380170. They can send you a copy of the agreement at any time while you’ve got an Newpay account.

If my application’s declined, can I apply for Newpay again?
You can reapply, but we’d suggest not doing it immediately. The best thing to do is to check your credit score and credit report online, then we’d advise waiting 6 months before you apply again.

If my application’s declined, can I appeal the decision?
Yes – you’re more than welcome to appeal the decision. Please call NewDay on 03308380170. Bear in mind that you’ll have one month to submit your appeal once NewDay has informed you of their decision.

If I change my mind, can I cancel my Newpay application?
Unfortunately, you can’t cancel the application. But, once your Newpay account is set up, you can withdraw from the agreement and close your account – just bear in mind that you’ll have to repay any money you owe NewDay, including any interest. When you get an email from NewDay to confirm your credit limit, you’ll have 14 days to close the account. You can do this by calling their customer services on 03308380170. They’ll tell you how much you owe and how to pay it, then you’ll have 30 days to repay it.

I’ve been accepted for Newpay, now how do I use it?

Can I pay a deposit?
No, unfortunately deposits and split payments (across various payment methods, eg. card and PayPal) can’t be taken.

When can I start using Newpay?
Your Newpay account will be ready to use straight after you’ve signed your credit agreement. Then you can finish making your purchase.

Can I have more than one purchase on the same payment plan?
Of course – if you need to buy a few items at once, just add them all to the basket at the same time. When you choose a payment method, simply select one plan to pay for all of the products together.

What happens if I need to return an item?
If you’ve paid using Newpay and decide to return the product, the cost of the item will be refunded and put back into your Newpay account. If this refunded amount covers the whole cost of the items, the payment plan will be cancelled and you won’t have to make any payments. But, if some interest has built up, the refunded amount might not clear the balance in your account. In this case, you’ll still have to pay the previously agreed monthly payments to clear the balance.

When and how will I get a statement?
You’ll get monthly statements electronically (these are called eStatements), and you can view them on your Online Account Manager. NewDay will send you an email every time an eStatement is sent to you and is ready to see. So, please remember to tell NewDay if your email address changes.

How do I make a payment?
A few days after creating your Newpay account, you’ll get an email from NewDay asking you to set up an Online Account with them. Here, you can edit your details and view transactions. So, when you’re making a payment, just visit your NewPay Online Account Manager and follow the quick and easy steps.

Are there any extra hidden costs to Newpay?
The only other payment that could be applied to your account is a late payment fee. But, if there are any other costs, you can find more information about them in your Credit Agreement.

When does NewDay charge interest?
NewDay starts charging interest when a transaction’s been made (including any applicable fees), until it’s been fully paid off. On an instalment plan, it’s from the date the plan is set up until it’s repaid in full.
You are not charged interest on purchases (not including those made on an instalment plan) made during your last statement period if you repay your outstanding balance by the due date and if you repaid the previous month’s outstanding balance on time.
NewDay charges interest on all fees, but not on default fees until at least the 29th day after they have told you about the default fee being charged. They work out interest daily and add it to your account on your monthly statement date.

What should I do if I’m having financial difficulties?
If you’re struggling to make payments towards your balance, please call NewDay’s customer services as soon as possible – they’ll be able to make suggestions on how to help. Their number is 03308380170.

What happens if I can’t afford my monthly instalment payment?
If you can’t afford to pay the fixed monthly instalment, that’s OK – it’s optional, so you won’t go into arrears if you can’t pay it. But, it means that your payment plan will be cancelled and you’ll be moved onto the flexible credit account. On this new plan, you must at least pay the monthly minimum amount, but you can pay more when you can afford it. If this happens, interest will start being charged at your standard rate, and if you’ve set up a Direct Debit, it’ll automatically be adjusted so NewDay won’t collect any monthly instalment payments.

What is a credit limit?
This is the maximum amount you may borrow on your Newpay account. The amount you’re offered is based on NewDay’s assessment of your application, which includes the information you gave us and the result of the credit check.

How do I change my credit limit?
If you want your credit limit to be increased or decreased, you can simply log on to your Online Account Manager or call NewDay’s customer services on 03308380170. They always keep an eye on your account to see how you’re getting on – they need to see that your account is well-managed, and that you’re making payments on time over a number of months before they can offer an increase. It’s best to keep your account up to date, as this will improve your chances of getting an increase accepted. To do this, make sure you stay within your credit limit and pay at least the contractual minimum payment each month.

How do I manage my accounts?

How do I change the details on my Newpay account?
Please visit your Newpay Online Account Manager to change the details on your Newpay account, and follow the instructions on there.

Where do I find my Newpay Online Account Manager?
This can be found here:

Is there a Newpay app available?
Yes, you can download the Newpay app from either the App Store or Google Play.

App Store:
Google Play:

Is there a Newpay website available?
Yes, you can visit the Newpay website here:

What happens if I don’t recognise a transaction on my account or I suspect fraud?
Please contact NewDay’s customer services as soon as possible. Please remember that phone calls may be recorded or monitored for training and security purposes.

Can I close my Newpay account?
Of course. Just log on to your Online Account Manager, and follow the instructions. Here, you can easily change the details of your account. You won’t have to pay any penalties, costs or charges for closing your Newpay account.

What should I do if I’m unhappy with how the process has gone?
If you’re unhappy with how we’ve dealt with your Newpay plan or application, and you wish to make a complaint, please contact us as soon as possible and we’ll do our best to put things right. If you’re not happy with our decision following a complaint and you wish to take it further, you can ask the Financial Ombudsman Service to review your complaint.

If you want to find out more about each payment plan, please visit your Online Account Manager, or feel free to browse through these pages.

Who can I contact if I have any more questions about my Newpay account?
If you have any questions, it’s really easy to contact NewDay’s customer service line on 03308380170. Calls are charged at a standard national rate. Call costs from mobiles and other operators may vary, so please check before calling. NewDay's lines are open 9am to 7pm Monday to Friday, 9am to 5pm Saturday, 10am to 4pm Sunday. Please have your account number ready when you call. You can find your account number within emails, the SMS NewDay sent you shortly after opening your account or on the top of your statement. Calls may be recorded and monitored for training and security purposes and to help them manage your account.

What is Splitit? 
Splitit is a payment method that works with your Mastercard or Visa Credit card allowing you to spread the cost of your Echelon order over 2-12 months.  It is not a loan or financing arrangement but an allocation of your existing credit available on your credit card account.
There are no credit checks, registration or applications required and you could benefit from no fees and 0% interest.

Is there a charge or fee for using Splitit? 
    By spreading the cost of a purchase over affordable monthly payments with Splitit, you can avoid having to pay off a large sum on your next credit card statement potentially saving on high interest charges.

Would I be eligible? 
At the time of purchase, you will need to have enough credit available on your MasterCard, Visa credit card account for the entire purchase amount.

Credit card limit

Amount spent to date, i.e. credit card balance today

Available credit today




Effectively, you have £2,000 available credit to spend, therefore if your Echelon order came to e.g. £1,500, you will have an enough credit available to apply for the Splitit payment scheme.

What is held / pending / charged?
Once you go ahead with your Echelon purchase, you will be charged the initial instalment. 82% of the remaining balance will then be held on your credit card account. This will show up as 'pending' on your card statement at first and then released a few days later.

How do the instalments work? 
Your Day1/initial charge is made by your credit card company, the remaining monthly instalment charges are made by Splitit.


How do I apply? 
On the Echelon website checkout page, select ‘Splitit’ as your payment method, where you will be redirected to their secure checkout for you to confirm your credit card details and your instalment payment plan. 

After agreeing to the terms, you can then continue with your Echelon order.  Once processed, you will receive your Echelon Order confirmation as well as your Splitit payment agreement.

How do I get help? 
For instalment/payment enquiries, please contact Splitit directly:
webchat & FAQ:
phone: 0800 086 9112

Your login credentials for your Splitit consumer portal should have been provided when purchasing, please check your junk folder in the first instance.

Splitit consumer portal