It is our goal that you are completely satisfied with your purchase for two years from the date of original retail purchase. We strive for not only your satisfaction but your complete enjoyment of your purchase.
With this extended warranty, we protect your product against defects in material and workmanship under ordinary consumer use for two years from the date of original retail purchase. During this warranty period, if a defect arises in the product, we will, at our option, either (i) replace the defective product with a new or refurbished product that is equivalent to the product that is being replaced, or (ii) refund you the purchase price of the product. All replaced parts and products for which a refund is given will become our property. Click hereto learn more about the Echelon warranty coverage.
In the event of a claim, please contact our Customer Service team by email firstname.lastname@example.org. You will be asked to provide your original order number for both the equipment and the extended warranty.